VISA Debit Card Disclosure

Please review the following important terms and conditions regarding the use of your Connect Credit Union VISA Debit Card.

Member Agreement

Your acceptance and/or use of the Connect Credit Union VISA Debit Card or allowing anyone to use the Card constitutes your agreement to all of the following terms. You will be responsible for all authorized transactions made through the use of your Card.

Instructions to activate your Card are included with the Card. All transactions may not be available until 24 hours after activation. If you do not want to use the Card, please destroy it at once by cutting it into several pieces.

This Agreement is a contract between you and the Credit Union and is incorporated into and becomes part of your Connect Credit Union Account Agreement. This agreement is subject to amendment by the Credit Union at any time in its sole discretion.

Definitions

The Connect Credit Union VISA Debit Card is referred to as “Card” unless otherwise specifically described. The words “we,” “us,” and “our” refer to Connect Credit Union. The words “you” or “your” refer to each person to whom a Card has been issued and who uses or accepts the Card.

“ATM” means an automated teller machine that is accessed by the Card. “EFT” refers to transfers of funds initiated through an automated teller machine, Point-of-Sale terminal, merchant terminal, other electronic terminal, or use of the Card.

Use of Card & Limitations

The Card may be used at ATMs and POS terminals affiliated with Connect Credit Union by entering your personal identification number, also known as your PIN. Do not reveal your PIN to others. Do not carry it with you or write it on your Card.

If you disclose your PIN to others, any use of the Card will be considered authorized. The Card may also be used at POS and merchant locations that display the VISA logo.

The Card is not a credit card and its issuance does not permit the Cardholder to obtain credit from the Credit Union by using the Card.

Frequency and Dollar Limitations

The total amount you may withdraw at ATMs or purchase goods and services at POS terminals is $200 per day. Use of your PIN is required.

Your ability to make VISA Debit Card merchant purchases may be limited to $200 per day or the available balance in your checking account, and may be less based on system availability at the time of authorization. Other limits may be established at account opening. We reserve the right to change your daily limit at any time without prior notice.

Types of Transactions

You may use your Card at an ATM with PIN to:

• Withdraw cash from your savings or checking account.
• Make deposits to your savings and checking account at select locations.
• Transfer funds between your savings and checking accounts.
• Inquire on balances of your savings and checking accounts.
• Purchase goods or services in person at POS terminals by using your PIN.

Some transactions may not be available at certain ATMs, merchant locations, and POS terminals.

You may use your Card to purchase goods and services where VISA is accepted. We will debit your account for the total amount of the sales slip. The daily limit for transactions is described in the Frequency and Dollar Limitations section.

The available balance in your account may be reduced by the amount of any transaction for which the merchant received authorization from us, even if the transaction has not yet been fully processed.

Other VISA Debit Card Transactions

You may use your Card to get cash from a merchant, if the merchant permits, or from participating financial institutions where VISA is accepted.

Other Limitations on Use and Retention of Card

You may not use your Card for a transaction that would cause your account balance to be less than zero. If your checking account is overdrawn or attempted to be overdrawn, you will pay a non-sufficient funds fee.

We may stop or limit electronic transfers from your account at any time, without notice, if necessary to maintain or restore the security of the system or your account.

Overdraft Protection

Card overdrafts will be taken from the available overdraft sources. If your checking account is overdrawn and funds are not available in your overdraft sources, we may return checks or other electronic transactions drawn on the account. For each transaction returned, a service fee will be charged.

Service Charges

You agree to pay any service charges applicable to your Card. These fees are subject to change. A Fee Schedule listing current charges is available at any Connect Credit Union office or online at www.ConnectCU.org.

Right to Documentation

Each time you use your Card at an ATM, POS, or merchant location, you should be provided a receipt and/or sales slip showing the type, amount, and date of each transaction.

You will receive a monthly account statement from us for your checking account. You will receive a monthly statement for your savings account unless there has been no EFT activity in a particular month. In any case, you will receive a savings account statement at least quarterly.

Liability for Failure to Make Transfers

If we do not complete a transfer or payment to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, there are exceptions.

We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the transfer would exceed funds available in your overdraft sources.
• If the ATM where you are making the transfer does not have enough cash or malfunctions.
• If the terminal or system was not working properly and you knew about the issue when you started the transfer.
• If your Card is damaged.
• If circumstances beyond our control prevent the transfer, despite reasonable precautions we have taken.
• If your account is frozen due to court order or otherwise not available for withdrawal.
• If you are in default under any agreement with us.
• If there are other exceptions stated in our agreement with you.

In no case will our liability exceed the amount of the transaction.

Member Liability for Unauthorized Use

Tell us AT ONCE if you believe your Card has been lost or stolen. Telephoning is the best way of keeping your possible losses down.

If you tell us within the first two business days, you can lose no more than $50 if someone used your Card without permission. If you do not tell us within two business days after you learn of the loss or theft, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back money lost after the 60 days if we can prove we could have stopped someone from taking the money if you had told us in time.

Loss or Theft of Your Card

You will hold your PIN in strict confidence. You must notify the Credit Union immediately of the loss or theft of your Card and/or PIN.

If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call us immediately at 954-730-2047, option 4. Please follow the menu prompts carefully.

In Case of Errors or Questions About Your Card Transactions

Call or write us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on your statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared.

Please provide the following information:

• Your name and account number.
• A description of the error or transfer you are unsure about.
• An explanation of why you believe it is an error or why you need more information.
• The dollar amount of the suspected error.

If you tell us orally, we may require that you send your complaint or question in writing within 10 business days.

We will tell you the result of our investigation within 10 business days, or 20 business days if the transfer involved a POS transaction or foreign initiated transfer, after we hear from you and will correct any error promptly.

If we need more time, we may take up to 45 days, or 90 days if the transfer involved a POS transaction or foreign initiated transfer, to investigate your complaint or question.

Connect Credit Union
3400 W Commercial Blvd.
Fort Lauderdale, FL 33309
954-730-2047
Business Days: Monday-Friday excluding Federal Holidays

Disclosure of Account Information

We will disclose information to third parties about your account or transfers you make:

• Where it is necessary for completing transfers.
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
• In order to comply with government agency or court orders.
• If you give us written permission.

Collection/Attorney’s Fees

If we have to initiate collection or legal action to collect any overdraft of your account, you will be liable for our costs and expenses, including reasonable attorney’s fees incurred in connection with such legal action.

Verification of Transactions

All deposits and payments are subject to our verification and final collection. Transactions may be subject to delay in processing, debiting, or crediting of your account depending on the day of the week and the time of day a transaction occurs. Refer to our Funds Availability Policy and Account Agreement.

Refunds of Purchases

No cash refunds will be made to you on purchases made with your Card. Any refund to you by a merchant must be made on a merchant credit voucher and submitted to the Card processor. The amount of the credit will appear on your periodic account statement.

Right to Stop Payment or Claims Against Merchants

You have no right to stop payment on any transaction originated with the use of your Card. Any claims concerning goods or services purchased with your Card must be resolved directly with the merchant or seller who accepted your Card.

Cancellation of Card

The Card issued to you is and remains property of the Credit Union. We reserve the right to change the terms or cancel your Card privileges and to require you to return the Card.

We may immediately terminate your Card services if:

• You breach this or any other agreement with us.
• We have reason to believe there has been or may be unauthorized use of your account or Card.
• There are conflicting claims to the funds in your account.
• You request that we do so.

Joint Users/Right to Revoke

All account owners are jointly and individually obligated to pay all amounts on your accounts, even if revoked or closed. If your Card privileges are terminated for any reason, each owner will remain liable for all amounts outstanding until paid or until we accept other arrangements.

Closing a Card Account

If you wish to terminate a Card, we may require that you notify us in writing. Account owners will remain responsible for all authorized use of the Card.

• For an individual account, return the Card to us or certify in writing that the Card has been destroyed.
• If terminating Card use on a joint account, return all Cards or certify that all Cards have been destroyed.

Other Provisions

If any paragraph of this Agreement or any portion of it is held by a court to be invalid or unenforceable, the other paragraphs and portions of the Agreement will continue in full force and effect.

This agreement is governed by the Bylaws and Policies of the Credit Union, federal laws and regulations, the laws and regulations of the State of Florida, the operating regulations and rules of VISA USA Inc., and local clearing house rules as amended from time to time.

Any disputes regarding this Agreement shall be addressed within the jurisdiction of Broward County, State of Florida.